There are a number of possible reasons why you haven’t received your order
(e.g., an incorrect address, or the delivery driver couldn’t clearly determine that you live at the specified address). The order is then sent back to us and you will automatically receive a refund as well as a confirmation by e-mail once the money has been transferred. In this case, please check to make sure that your details are clearly legible and visible at your specified address.
My order couldn’t be delivered – what do I do?
